Order in a World of Chaos

posted by WMC

“The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one.” – Mark Twain


A great quote, and so true.  So let’s get started…

The process of breaking down complex tasks into components that we can all understand is the “process of Process Mapping” [when it comes down to your business, it is Business Process Mapping].

When we’re faced with change, we need to adapt to the new norm. Not only in times when change is dramatic, we should be doing it all the time! It becomes more critical however in times like these, when chaos is all around us.

One (and arguably the most important) factor for the need to focus on your business processes, is the loss of knowledge. Layoffs are happening all around us, and there isn’t an end in sight. The most common method for storing key business processes is the human brain, and many (& their knowledge) have left or are about to leave. What’s left is a gap that could take a very long time to close! Now we’re talking Process!

When we’re capturing business processes, we’re preserving key knowledge about who does what, when, where, how, and why! We’re also capturing the information flow, systems that are used, documents like standards, guidelines, templates, etc., etc.

What is usually not captured in a process map is performance. This is where it becomes more interesting: combine performance metrics in a process, and we now have a Dynamic Process Model, which enables us to dynamically adapt to change before it happens! Now we can run infinite scenarios, practically simulating the business (similar to how a flight-simulator reproduces a flight scenario). The chaotic world becomes a bit more predictable, and (future) performance can now be better anticipated. For example, we can now predict the effect when we reduce our labor-pool, we can prevent bottle-necks, we can measure the financial impact of the change, we can optimize organizational efficiency, etc.

When it comes to changing the process to adapt to new circumstances, WMC works closely with key stakeholders in your organization, endorsed by a strong leadership team.

To end where we started, the next quote is just something to think about:


“If you can’t describe what you are doing as a process, you don’t know what you are doing” ― W. Edwards Deming


For further information on our unique BPM service, please contact

WMC Calgary
Suite 440, 333 – 5th Avenue S.W.
Calgary, Alberta T2P 3B6
Tel: 403.531.8200
Email: calgary@wmc.ca

To see Mark’s LinkedIn article, click here.

The opinions represented here do not necessarily represent WMC’s views as a whole.