Western Management Consultants (WMC)
the intersection of can and do

Toronto Team


Nancy Icely


Areas of Expertise

  • Business Process Improvement

  • Information Technology

  • Leadership Development, Assessment & Coaching

  • Project & Program Management

  • Sourcing Advisory & Vendor Management


Nancy brings extensive experience to enable organizations to grow in a sustainable way – achieving increased revenue and improved customer experience – by building systems and processes that are simple, predictable and efficient. This focus on strengthening execution and delivery helps organizations reduce cost, increase productivity and  reduce risk related to rapid growth or transformation.

Business leaders look to Nancy to help their teams focus, plan and deliver strategic business initiatives. Her extensive experience, deep understanding of business process management and project delivery best practices combined with her ability to connect with teams are invaluable when organizations execute high risk business initiatives.

Today, private and public sector organizations manage operations and IT services through combined in-house and outsourced arrangments. Nancy helps organizaitons establish effective governance and achieve the optimal balance between control and performance when outsourcing critical business functions.

Nancy also provides coaching to senior executives on transformation within the organization and working with functional leaders to improve delivery methodologies and performance.

Prior to joining WMC, Nancy held a succession of executive roles in Operations, IT and Risk at Interac and Capital One in both the US and Canada. Before joining Capital One, Nancy  was a management consultant with Thorne Stevenson & Kellogg, and Dillon Consulting.

Nancy stays active out of the office splitting her time between sailing on Lake Ontario, cottaging in Muskoka and skiing as much as possible in the winter.

Nancy is a partner at WMC. She holds a B.Sc. – University of Guelph; B. Ed. – University of Toronto; and an M.B.A. – Schulich School of Business York University.

back to TORONTO team